Shipping & Returns
Shipping & Returns at Cyan Zone
Shipping
At Cyan Zone, we strive to provide a fast and efficient shipping process. We want you to enjoy your products as soon as possible, which is why we offer the following delivery times:
- U.S. Orders: Delivery takes 3 to 5 business days, depending on your location.
- International Orders: Delivery for international orders takes 7 to 15 business days, depending on the destination country.
Shipping Methods
We offer a variety of shipping methods to ensure you receive your order in the most convenient way. Shipping costs are calculated during the checkout process, and if you have any questions about available methods, feel free to contact us.
Returns & Refunds
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple and straightforward return process:
- Return Window: You have up to 30 days from the date you receive your order to request a return.
- Product Condition: Items must be in their original, unused condition with all tags intact in order to process a return.
- Return Process: To initiate a return, simply contact us at our customer service email. We will provide you with detailed instructions on how to return your product.
Refunds: Once we receive the returned item and verify its condition, we will process your refund via the same payment method you used at checkout. Please note that processing times may vary depending on your bank.
Order Issues
If you encounter any issues with your order, such as receiving a damaged or incorrect item, or any other concern, please contact us immediately. We will ensure that any issues are resolved quickly and satisfactorily.
Thank you for trusting Cyan Zone. We're here to ensure you have a smooth and worry-free shopping experience.